Terms and Conditions

For the purposes of these Terms:

• Account means a registered account used to access software products, cloud platforms, customer portals, or support services provided by ALLE TECH.
• Authorized User means any employee, contractor, representative, or individual authorized by the Customer to use the Services.
• Customer means any individual, company, organization, or legal entity engaging ALLE TECH for products or services.
• Customer Data means any information, records, files, databases, documents, images, software configurations, business information, ERP data, integrations, or other content provided to or processed by ALLE TECH in connection with the Services.
• Professional Services means consulting, implementation, customization, software development, project management, migration, integration, training, support, maintenance, or any other services provided by ALLE TECH.
• Software means any software application, platform, mobile application, cloud solution, API, connector, integration, or proprietary product developed, licensed, or distributed by ALLE TECH.
• Services means all products and services offered by ALLE TECH, including but not limited to ERP implementation, software development, AI solutions, cloud services, consulting, digital transformation, integrations, managed services, and technical support.

ALLE TECH provides technology consulting and software solutions, including but not limited to:

We reserve the right to modify, improve, discontinue, or replace any Service, feature, or functionality at any time.

The Services are intended solely for business, commercial, and professional use.

By using our Services, you represent and warrant that:

• You have the legal authority to enter into these Terms.
• All information provided is accurate and complete.
• You will comply with all applicable laws and regulations.
• You have the authority to act on behalf of your organization where applicable.

Customers agree to:

• Provide accurate project information.
• Cooperate during project implementation.
• Provide timely approvals and feedback.
• Maintain confidentiality of account credentials.
• Ensure Authorized Users comply with these Terms.
• Maintain appropriate backups of their own business data where applicable.

The Customer remains responsible for all activities performed under its accounts and environments.

Where software is licensed by ALLE TECH, we grant the Customer a limited, non-exclusive, non-transferable, revocable license to use the Software solely for internal business purposes and in accordance with the applicable commercial agreement.

No ownership rights are transferred. All intellectual property rights remain the exclusive property of ALLE TECH or its licensors.

Commercial arrangements may include:

• Fixed-price projects
• Time and Material engagements
• Monthly subscriptions
• Annual subscriptions
• Managed Services
• Support Agreements
• Enterprise Agreements
• Custom commercial arrangements

Invoices shall be issued in accordance with the executed proposal, quotation, statement of work, or agreement.

Customers remain responsible for all applicable taxes, duties, and governmental charges.

Unless otherwise agreed in writing or required by applicable law:

• Consulting fees are non-refundable.
• Professional service fees are non-refundable.
• Software implementation fees are non-refundable.
• Development fees are non-refundable.
• Subscription fees are non-refundable.
• Partial service periods are not eligible for refunds.

Customers shall not:

• Use the Services for unlawful purposes.
• Attempt unauthorized access to systems or networks.
• Reverse engineer, decompile, or disassemble proprietary software.
• Introduce malware or malicious code.
• Interfere with the security or availability of our Services.
• Copy, resell, sublicense, lease, or distribute our Software without written authorization.
• Infringe intellectual property rights.

Violation of this section may result in immediate suspension or termination.

Customers retain ownership of their business data.

ALLE TECH processes Customer Data solely for the purposes of:

• Delivering Services
• Software implementation
• Technical support
• Maintenance
• Troubleshooting
• Security
• Legal compliance

We do not sell Customer Data. We do not monetize Customer Data.

Upon completion or termination of Services:

• Project documentation may be retained for contractual and legal purposes.
• Customer data may be retained only for the duration necessary to fulfill contractual obligations or comply with legal requirements.
• Customers may request copies of project deliverables or exported data where applicable.

The collection, processing, and protection of personal information are governed by the ALLE TECH Privacy Policy, which forms an integral part of these Terms.

ALLE TECH solutions may integrate with third-party platforms including, but not limited to:

ALLE TECH is not responsible for interruptions, API changes, licensing restrictions, outages, or policy changes affecting third-party products or services.

Certain solutions delivered by ALLE TECH may include AI-powered functionality.

Customers remain solely responsible for all business decisions.

ALLE TECH will use commercially reasonable efforts to provide reliable Services.

However, availability may be affected by:

• Scheduled maintenance
• Security incidents
• Third-party service interruptions
• Internet outages
• Cloud infrastructure failures
• Force majeure events

We do not guarantee uninterrupted or error-free operation.

Unless expressly agreed otherwise in writing, ALLE TECH retains all intellectual property rights relating to:

Unauthorized copying, reproduction, modification, distribution, or commercial use is strictly prohibited.

Both parties agree to protect confidential information exchanged during the business relationship.

Confidential information shall not be disclosed to third parties except:

• With prior written consent.
• Where required by law.
• To professional advisors under confidentiality obligations.

These obligations survive termination of the relationship.

The Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the fullest extent permitted by law, ALLE TECH disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Continuous availability
• Compatibility with third-party software unless expressly agreed

To the maximum extent permitted by applicable law, ALLE TECH shall not be liable for:

• Indirect, consequential, special, or incidental damages.
• Loss of revenue, profits, business opportunities, or data.
• Business interruption or loss of goodwill.

The aggregate liability of ALLE TECH shall not exceed the total fees paid by the Customer for the specific Services giving rise to the claim during the twelve (12) months preceding the event.

The Customer agrees to indemnify and hold harmless ALLE TECH from claims, damages, liabilities, costs, and expenses arising from:

• Customer misuse of the Services.
• Violation of applicable laws.
• Unauthorized use of third-party software.
• Infringement resulting from Customer Data.
• Breach of these Terms.

ALLE TECH may suspend or terminate Services where:

• Fees remain unpaid.
• The Customer materially breaches these Terms.
• Continued service presents security or legal risks.
• Required by law or regulatory authority.

Termination does not relieve the Customer of outstanding payment obligations.

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters or force of nature.
• Government actions or regulatory interventions.
• Cyberattacks, internet disruptions, or telecom failures.
• Labor disputes, pandemics, war, or civil unrest.

ALLE TECH reserves the right to amend these Terms at any time. Updated versions will be published on our website:

https://www.alle-tech.com

Continued use of the Services following publication constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates, unless otherwise agreed in writing.

For any questions or notices regarding these Terms, please contact ALLE TECH at: